Terms and Condition for Return and Exchange - The Tropical Coconut



All items can only be returned and exchanged within 7 days at your own cost. The 7 day time limit starts once the merchandise has been delivered to the desired address. 

​The merchandise must be returned in its original condition with its packaging, unwashed and unworn with the tags attached.

Swimwear must contain the hygiene sticker otherwise we will not accept it and this is firm. We are not responsible for lost packages please use recorded delivery.

All returns should be sent back to the following address accompanied by the returns slip:


Tropical Coconut Returns

PO Box 64649




Please note that sale items can not be refunded. Exchange only with no exceptions!



How do i cancel my order?

The Consumer Protection (Distance Selling) Regulations 2000 allows all customers to cancel their order without reason. If you would like to cancel your order please email us at thetropicalcoconut@outlook.com within 1 day of placing your order. We aim to refund the total not including delivery charge within 14 days of being notified.  

Please contact us if you have any further questions. 


How do i track my order?

All orders are shipped via Royal Mail and will need to be signed for. Tracking numbers can be provided upon request.


How long will it take to receive my order?

We aim to get all UK orders delivered within 3-5 business days from the date of purchase. In the rare event of us not having the stock required available this time may be extended. Our international deliveries can take up to 2 weeks to be delivered to the desired address, however if we can, we will get them delivered before this time. All parcels will need to be signed for.

Please contact us if you have any further questions.


How do i care for my swimsuit?

To help maintain the appearance and prolong the life of your swimsuit we recommend that you store the swimsuit flat as folding may cause it to crease we also do not suggest rolling up your swimsuit while it is wet. Hand wash your swimsuit in cold water after being exposed to chlorine or salt water, after washing do not tumble dry!​ Pale colours may appear translucent when wet.


How do i care for my hat?

So now you have your hat you want it to last. Our hats are very delicate, especially our straw hats they must never be handled by the crown as the natural oils in our hands dry out the straw, and when the straw dries it becomes brittle and is more susceptible to cracking. Handle all of our hats by the brim, yes the oils still affect the straw in the brim, but the brim is much easier to clean and much less likely a spot for cracking to occur.​