Read Our Exchange Policy - The Tropical Coconut

Exchange Policy

Something wrong? Too big or too small? Maybe you like a different style...

The Tropical Coconut wants you to be completely satisfied with your purchase. If for any reason you need to change your item we will happily accept an exchange for items valued at the same price providing we have the stock.

Before anything, please contact us first at thetropicalcoconut@outlook.com within 7 days of receiving your item to be approved. Please do not send any items back without doing this as we reserve the right to refuse unknown deliveries to our warehouse.

 

All returns should be sent back to the following address accompanied by the returns slip:

Tropical Coconut Returns

PO Box 64649

London

SW8 9DW

 We do not accept exchanges for any items bought whilst discounted / purchased using discount code or promotion code / purchased on sale. These are considered final sale.

We can only exchange your bikini set providing the following requirements are met:

  • The item/s are in original condition with original hangtags and labels still attached.
  • The item/s have not been worn, used, washed or altered in any way.
  • The item/s hygiene stickers must still be attached to the swimsuit.

Please Note: Due to the nature of selling swimwear and the given hygiene issues, if the above requirements are not met upon inspection, we reserve the right to cancel the exchange request and your original item will be returned to you. 

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What about shipping costs? 

The customer is responsible for ALL shipping costs that will occur. If any duty charges occur you will also be required to cover these costs.

1. How do I organise an exchange?

Please read all information below, we will provide full instructions once you have emailed us and been approved.

Please contact us within 7 days of receiving items via email at info@thetropicalcoconut.com with your order number and reason to exchange

After emailing us we will inform you of all the necessary steps you need to do in order to start your exchange

2. Packing and shipping your item

It is your responsibility to make sure your item gets to us safely. This means using original packaging and we strongly recommend using a registered postal service with tracking.

The Tropical Coconut is not responsible for lost or stolen items. 

3. How long will an exchange take? 

We will try our best to make every process as quick as possible, after emailing us first at info@thetropicalcoconut.com we hope to respond to you within 48 hours.

How fast the items get back to us depends on the registered postal service option you use. 

Once the item gets back to our warehouse the process will be quick, After inspecting your items to make sure all mandatory requirements mentioned above are met, we will despatch your new item. In best case scenarios, we will have your new item despatched within 2-3 days.  

We will keep you updated when your item gets to us and when your exchange is shipped we will provide you with tracking :)